Frequently Asked Questions

Q: Do you have minimum hire periods?
A: Hire periods during high season are for 7 or 14 nights (for longer periods ask us for prices) but in medium and low seasons we do 3 and 4 night breaks. We will always try to accommodate your needs where possible.

Q: Do you hire all year round?
A: Yes we do – all the motorhomes have dual fuel gas / electric heating with ducted blown air. It’s a good way to go skiing, we supply ski racks and snow chains if required.

Q: How old are your hire vehicles?
A: These stunning vehicles were brought new into the fleet for the 2006/2007 season.

Q: Can we take a motorhome abroad?
A: Yes we do allow our motorhomes to be taken abroad. Hirers travelling abroad will require a minimum of Continental comprehensive insurance and green card cover which will be supplied by Chester Motorhome Hire at an additional cost to the hirer, see our tariff for cost. 

Q: Are your Motorhomes fully insured?
A: All our motorhomes are covered by comprehensive motoring insurance, which covers the UK and Europe. It does not cover your personal items, and we recommend that personal insurance be considered to fully protect yourself.

Q: What is the £500 Damage Deposit for?
A: The Damage Deposit is the sum you deposit with us over and above the hire charge, This acts as an insurance excess during your hire. This is fully returnable provided the vehicle is returned clean, undamaged, and with empty waste tanks. In the event of an insurance claim for damage to the hire vehicle, or a claim from a 3rd party (where you are held to be at fault), the cost of the damage or claim will be deducted from your deposit. For accidental damage £500 is your maximum liability. Damage caused by negligence, the full cost of rectification is chargeable.

Q: Is smoking allowed in your motorhomes?
A: Smoking is not permitted, for the benefit of other users your co-operation would be appreciated.

Q: Are your motorhomes fitted with seat belts?
A: All our vehicles are fitted with seat belts for forward-facing passengers.

Q: Is there a TV in your Motorhome?
A: All our motorhomes are fitted with a TV and DVD player at no extra cost.

Q: Do You Allow Animals in your vehicles?
A: We have specific vehicles for pet owners who wish to take their pets on holiday with them. These vehicles will NOT be subsequently hired to people who don’t have pets with them. A supplementary fee of £30 per hire is chargeable. Any damage incurred will be charged to the hirer in full.

Q: Would you be able to collect us from a railway station or airport?
A: Yes we would be able to collect you. The nearest railway station is Chester – very close to our base. Collection from Manchester orLiverpool John Lennon airport is free of charge.

Q: Is bedding supplied with the motorhome?
A: No. Most people prefer to supply their own. However we do offer a hire service for bedding and towels. See the extras list for details.

Q: Do you supply kitchen and dining utensils?
A: Yes. The list of equipment is shown on our motorhomes page.

Q: Do I have to collect and return on specific days and times?
A: Yes – our weekly hire arrangements are from Friday to Friday OR Saturday to Saturday, subject to availability. Collection times are from 4.00 p.m. to 6.00 p.m. and return times between 8 .30 a.m. & 10.00 a.m.

4 night short breaks are from Monday to Friday with collection on Monday between 3.00 p.m. to 6.00p.m. and return Friday9.00 a.m. and 11.00 a.m.

3 night breaks from Friday to Monday collection on Friday between 3.00 p.m. to 6.00p.m. and return Monday 9.00 a.m. and 11.00 a.m.

Q: How many drivers are permitted?
A: The price covers one named driver, additional drivers may be added at an additional charge of £25 per driver per week. All drivers must meet the requirements as listed in our terms and conditions

Q: Can my vehicle be left at your premises?
A: You can leave your car with us for the duration of the hire free of charge, this is entirely at the owner's risk and we cannot accept responsibility for any loss or damage. Please be aware that we need to retain the keys to any vehicle left with us in case of emergency. Vehicles are stored in a secure under cover parking area nearby for the duration of the hire period at the owner's risk.